Reviews for Pacific NW Bio

Great Service and Customer Care

I had tear gas residue and Nonal explosive damage throughout my home. It seemed to be impossible to get all of this cleaned up from my ceilings to the floors. Nicole came to the residence immediately with the plan for handling the task at hand. She was just like family to me. She then organized her crew who then did meticulous cleaning and air disinfecting. There was considerable damage to personal property inside the home and the crew hauled the contaminated articles to the disposal facility. Relief was so felt after going through this nightmare, and I remain grateful for the fine work and consideration this company gave me. We even managed to get a few laughs from this incident. Thank you Nicole and Markus and crew members for helping me get beyond this horror.

Sherry F.

And here is your check! Thank you! Some of the best service and customer care I have ever experienced. Thank you to you and your outstanding team. I could not have gotten through such a challenge and loss without you all.

My very best –

Tammy Cronk

Positive: Professionalism, Quality, Responsiveness, Value

I had a tight deadline. Other companies did not even get back to me by the time I had gotten a quote and signed the contract. From first phone call to completion of the project was less than a week! Three people and two days to complete. I appreciate that Nicole overestimated and came in significantly under her quote. I would recommend this company to everyone!

Mel Emeldal

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

I use this company for all my properties that I manage and she always gives me the best quote and service. Always on time and work is always done right. She also gets me right on her calendar with no problems.

Latricia Lee

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

This company was expedient, professional and provided competitive rates. Everyone I interacted with was kind and professional. I’ll definitely use them again.

Elektra Durkee

Positive: Professionalism, Punctuality, Quality, Responsiveness

Our neighbor fell and was on the floor for three nights before we found her. A specialty cleaning was needed while she was at the hospital as it would not be sanitary or safe for her to return in the condition it was in. Nicole made a personal trip that day and scheduled a crew quickly. They did a phenomenal job with care and professionalism. This is not something that happens frequently, but having a company that can do this kind of clean up is a God send. Thank you Nicole and team!

Pam Kirsch

Positive: Professionalism

I manage an apartment community where we recovered an abandoned unit and discovered a case of animal cruelty on the patio. The puppy was unfortunately left on the patio to pass away. After discovering the puppy, we contacted animal control, humane society, the police, and other hazmat cleanup companies and none of them could help dispose of the dog AND clean up the remains.

After contacting Pacific NW Bio, everything was seamless from the first time I called. The owner, Nicole, was very personable, informative, and punctual to respond to all that I asked and inquired. She dispatched 2 technicians the very next day and they restored the patio of the apartment to good as new.

The technicians that came out to do the job were awesome as well. They called ahead to let us know when they were approaching for their appointment and were courteous to complete the task within our approved budget. I would definitely work with them again if the need arises.

Leah VaDol

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

When a homeless addict left diarrhea in my garage, I scrambled to find a company to clean it up. The job was too small for several well-known companies, even though it was a BIG problem for me! When I called Pacific NW Bio, the owner answered. Nicole listened and cared. She was informative and offered same day service at a reasonable price! Marcus, the guy who did the cleanup, arrived on time. He was caring and he did a fantastic clean up. No stain on the floor and he hauled off all items I didn’t want that could have been contaminated! Pacific NW bio is a growing company that focuses compassionate service to the customer, as well as performing excellent cleanup!

Lee Squad (Elsa)

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

I met Nicole and her crew at one of Tacoma homeless encampment. Nicole was working alongside her crew to clean up the area. She communicates well, and many of these sites show significant improvement since Pacific NW Bio started working. The company has updated license to deal with biohazardous materials which is a big plus. I would recommend this company.

Shoko Yoshikawa

Positive: Professionalism, Punctuality, Quality, Responsiveness

I do not directly use this company but benefit from their work with the homeless encampments in my residential Tacoma neighborhood. Since Nicole and her crew have come on the scene, the camps are much cleaner and no doubt safer. Kudos to PNW Bio.

Jjo Davies

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Man where do I begin about this great company. 5 STARS all around!! I had to shut down my business last minute and was in a panic on how I would get everything out. NW Bio came in and saved me and my family so much stress. Nicole and her crew came in and were early, efficient and so professional. They cleaned out my entire business in less than 45mins. 2000 sq ft of 9 years of gym equipment, mirrors, flooring and trash. On top of that they also help with cleaning and junk removal of my home as well. There was no task they couldn’t do. Chopping up a large sectional for me because it was too big to get out the front door, dressers, desks, tables you name it they made it happen. I have moved multiple times in life but I promise I will never move again without the help of NW Bio. They are hands down THE BEST company I’ve ever worked with. I recommend this amazing company 10/10 times compared to anyone. Thank you so much for helping me and my family in this huge time of need. Nicole is an amazing owner and her crew is a direct reflection of her leadership, determination and high standards in the business. You guys are a godsend to so many!!! I would give 10 stars if it were an option!!

TJ Atwater

24/7 Rapid Response